You’ve taken the next step in growing your business and joined Intersoft for its award-winning delivery management software and approved Royal Mail solution. Congratulations and welcome on board! We’re sure you won’t regret it. Our smart delivery software will help you keep one step ahead of the game, as we’re constantly evolving our solution to keep pace with the delivery market and your customers’ delivery demands. 

In fact, we’ve been officially recognised for our work in the industry, winning numerous awards for both our tech innovations and our culture. We’re often adding new accolades to our growing list, so feel free to check our Awards page from time to time to see our latest titles! 

So, now you’re on board, what do you need to do next? Well, our excellent account management team will handle much of this for you, but there are a few things you can do to help get the most from our partnership. 

1) Stay in touch

They say relationships are two-way, and that could not be truer. We like to make sure you have lots of convenient ways to contact us and that you always receive the latest information about Intersoft Sapient. 

Performance and support – where can I get help? 

Need a helping hand? Our friendly support team is ready to resolve technical queries from 9 a.m. to 5 p.m., Monday through Friday. 

You can get in touch with our support team via the following channels: 

For Technical Enquiries: 

• Intersoft Customer Portal, here 

• Tech Support email:  

• Tech Support Phone Line +44 01753 687 979 

If your business needs support outside of office hours, then we offer an Extended Hours Package. For more information about this, or anything else (like adding a new carrier integration or general account queries), contact us through any of the General Enquiry methods below. 

For General Enquiries: 

• Email:  

• Phone: +44 01753 689292 

• Complete the Contact Form on our website 

Got any questions in the meantime? You can always head to our Sapient Developers Hub to see if we can answer your query in our guides! 

Let us keep you in the loop 

There will also be times when we need to let you know what’s going on at Intersoft. This could be anything from new features and carrier integration promotions to market insights we may feel you’ll benefit from. Signing up to our newsletter is a great way of staying in touch with our latest developments and news – but we can’t send it without your consent. 

Make sure that our important updates don’t end up in your junk mail. You can do this by making sure the Intersoft email domains – , and – are added to your Safe list; you may need to Whitelist these too. If anyone else in your team also needs to receive our emails then let us know, and we’ll make sure they’re added to our distribution list. 

2) Visit the Sapient Developer’s Hub

Need to find information quickly? The Sapient Developer’s Hub is your one-stop shop for all things Sapient, designed to streamline your development process by providing direct access to comprehensive resources, including the latest updates, guides, and features.  

Whether you’re new to Sapient or just need a refresher, you’ll find everything you need right here. 

• Explore the Getting Started Guide to familiarise yourself with Sapient and set up quickly 

• Review the latest API specifications to ensure seamless integration and development.  

• Discover the full list of carriers available and their specific capabilities by visiting the dedicated guide here. 

• Royal Mail services and formats can be looked up via an API 

3) Check in on Sapient release notes

We’re continuously updating Sapient with new carriers and features that will help expand your shipping capabilities. Better yet, all the carriers available can be switched on by you at any time, saving you time and resources. 

The best way to be aware of all Sapient additions is to frequently take a look at our releases and changes in the Sapient Developer’s Hub. This gives you access to all the latest updates in one easy location: 

• Head to the Sapient Release Notes page to get the most up-to-date details. 

• If you need to look through any past updates, these can be accessed via the Archive on the same page.  

4) Explore how we can scale with your business

We take pride in how flexible our carrier management system can be. As your business needs change, so can we. eCommerce scaling and shipments flowing? We’ve got plenty of other tools in our kit to help you manage growing delivery demand, such as tracking, routing, and much more!  

Here’s a top-line view of how we can help… 

Save time with label API automation 

Intersoft’s API can automatically print labels in milliseconds, helping significantly speed up your operations, especially during peak time. Want to use more than one carrier? Don’t worry, Sapient gives you access to multiple carriers all under one roof, meaning it’s easier than ever to integrate all your carriers in one single API. Find out how it helped third-party logistics specialists exporto grow it’s cross-border capabilities here. 

Solve cross-border challenges with Hurricane 

Brexit undeniably brought with it new hurdles for shipping internationally. 

Our solution can help improve your customers’ experience and avoid any unexpected customs fees. 

Accessing the Intersoft and Hurricane solution can offer you multiple customs solutions all in one: 

• Duty & Tax Calculation to automate the process of calculating and collecting taxes and duties on your eCommerce transactions 

• HS Code Allocation so that you can say goodbye to custom delays and compliance hurdles 
• Restrictions Screening to help streamline cross-border compliance with automated screening and real-time alerts for restricted items, including automated prohibited item detection and code validation feedback 

Stay in the know with our tracking webhook 

Webhooks are valuable tools for receiving real-time tracking updates from Royal Mail as well as all the other carriers we support. They allow you to automate workflows, integrate systems, and stay up to date on important events giving them the ability to monitor their parcel journey and reducing WISMO enquiries. Explore our specs here: Tracking Webhook 

Offer flexibility with Parcel Collect 

Royal Mail’s Parcel Collect allows you to schedule parcel pickups straight from customers’ addresses, making shipping and returns hassle free. With Sapient, you can set collections for the earliest available date or let customers choose up to five days in advance. Need labels? Royal Mail can bring them or your customers can provide their own. It’s a seamless, stress-free way to keep deliveries moving.  

Find out more on the Sapient Developer’s Hub. 

Pick Up and Drop Off for added convenience 

Give your customers the flexibility they need with Pick Up and Drop Off (PUDO) through Sapient. Instead of waiting for home deliveries, customers can collect or drop off parcels at designated locations like retail stores, parcel lockers, or shipping hubs. It’s the perfect option for people with busy schedules, helping to reduce missed deliveries.  

Head to the Sapient Developer’s Hub to see our PUDO API spec.

Scale carrier choice 

Is there anything we can do to make your experience better? Are you looking to expand into the international or UK market? 

We can help! We offer hassle-free integrations featuring no further development cost or chasing up carriers for new updates. Plus, with Sapient, adding new carriers couldn’t be easier. With the click of a button, you can be on your way to adding new services.

 You can always look at our  Integration Activation page on Sapient to see all the latest integrations.

Reach out to us! 

You can always let us know what we’re doing well and if there’s anything we can improve. Reach out to us by taking our super quick survey. We use every comment and score we receive to make our systems better for you. 

If there is anything we have missed, don’t hesitate to contact us at any time. We’re always happy to answer any questions. 

Not an Intersoft customer yet? Explore our features and if you have any burning questions, drop us a message anytime. We’re a friendly bunch, promise!