You’ve taken the next step in growing your business and joined Intersoft for its award-winning delivery management software and approved Royal Mail solution. Congratulations and welcome on board! We’re sure you won’t regret it. Our smart delivery software will help you keep one step ahead of the game, as we’re constantly evolving our solution to keep pace with the delivery market and your customers’ delivery demands. 

So, now you’re on board, what do you need to do next? Well, our excellent account management team will handle much of this for you, but there are a few things you can do to help get the most from our partnership. 

Below are a couple of important things to remember:

1) Stay in touch

They say relationships are a two-way thing and it could not be truer. We like to make sure you have lots of convenient ways to contact us, and you always receive the latest information about our solution.
 

• As always – please do not hesitate to contact our lovely Onboarding team at with any queries you may have around your account setup or any new functionalities / services you would like to introduce.
   
• Performance and support – where can I get help?
  Please report any technical issues directly to our friendly Support team at available Monday to Friday from 9am to 5pm.
  If your business needs support outside of office hours, then we offer an Extended Hours Package – please contact our Onboarding team at for more information on this.
   
• Let us keep you in the loop
  There’ll also be times when we need to let you know what’s going on at Intersoft. This could be anything from new features and carrier integration promotions to market insights we may feel you’ll benefit from. Signing up to our newsletter is a great way of staying in touch with our latest developments and news – but we can’t send it without your consent. The good news is you can quickly and easily sign up for it here. 

These will automatically be sent to you as part of our service, but you’ll need to make sure they don’t end up in your junk mail. You can do this by making sure the Intersoft email domains –  and  – are added to your Safe list; you may need to Whitelist these too. If anyone else in your team also needs to receive these then let us know, and we’ll make sure they’re added to our distribution list. 

2) Visit the Intersoft SAPIENT Developer Hub

You may have used the Developer Hub before, but we have spruced things up a little. In here you’ll access in-depth ‘how-to’ guides, our latest API specs and more. 

• Find the latest steps for accessing our Intersoft SAPIENT API here
   
• To find the latest changes, go here
    
• And for anything else, simply search for what you’re looking for here