You’ve taken the next step in growing your business and joined Intersoft for its award-winning delivery management software and approved Royal Mail solution. Congratulations and welcome on board! We’re sure you won’t regret it. Our smart delivery software will help you keep one step ahead of the game, as we’re constantly evolving our solution to keep pace with the delivery market and your customers’ delivery demands. 

So, now you’re on board, what do you need to do next? Well, our excellent account management team will handle much of this for you, but there are a few things you can do to help get the most from our partnership. 

Below few important things to remember about:

1) Stay in touch

They say relationships are a two-way thing and it could not be truer. We like to make sure you have lots of convenient ways to contact us, and you always receive the latest information about our solution.
 

• As always – please do not hesitate to contact our lovely Onboarding team at with any queries you may have around your account setup or any new functionalities / services you would like to introduce.
   
• Performance and support – where can I get help?
  Please report any technical issues directly to our friendly Support team at available Monday to Friday from 9am to 5pm.
  If your business needs support outside of office hours, then we offer an Extended Hours Package – please contact our Onboarding team at for more information on this.
   
• Let us keep you in the loop
  There’ll also be times when we need to let you know what’s going on at Intersoft. This could be anything from new features and carrier integration promotions to market insights we may feel you’ll benefit from. Signing up to our newsletter is a great way of staying in touch with our latest developments and news – but we can’t send it without your consent. The good news is you can quickly and easily sign up for it here. 

In addition to our newsletters, you’ll also receive regular Release Notes from us via email every month, which tells you about the latest software updates, fixes and additions we’ve made to Intersoft Intelligent Shipper®. 

These will automatically be sent to you as part of our service, but you’ll need to make sure they don’t end up in your junk mail. You can do this by making sure the Intersoft email domains   and    are added to your  Safe list; you may need to Whitelist these too. If anyone else in your team also needs to receive these then let us know, and we’ll make sure they’re added to our distribution list. 

2) Subscribe to status updates and check your system performance 

• Incident/ Status Page – this is where you can see the current status of our API Services, our systems and the whole history of incidents.
  Subscribe to our status page and you’ll receive instant updates on service disruption, repair progress and when issues have been resolved.
   
• System Performance Updates – this is where you can monitor your system performance, uptime speeds, response times (and break-down per country) which are reported daily and monthly. There is a unique URL that can be requested by e-mailing or   

3) Visit the Intersoft Knowledge Base Library

You may have used Intersoft’s knowledge base before, but we have spruced things up a little. In here you’ll access in-depth ‘how-to’ guides, our latest API specs and more. 

• Find the latest Intersoft Intelligent Shipper® API specs here
   
• To find the latest Intersoft Release Notes, go here
    
• And for anything else, simply search for what you’re looking for here 

4) Explore how we can scale with your business 

• Need an extra pair of hands shipping your orders? Then our solution can integrate with multiple carriers, allowing you to partner with as many as you like. You can find a full list of those we integrate with here.