Congratulations and welcome on board! You’ve taken the next step in growing your business and joined Intersoft for its award-winning delivery management software and approved Royal Mail solution. We’re sure you won’t regret it. Our smart delivery software will help you keep one step ahead of the game, as we’re constantly evolving our solution to keep pace with the delivery market and your customers’ delivery demands.

We’ve been officially recognised for our work in the industry, winning numerous awards for both our tech innovations and our culture. We’re often adding new accolades to our growing list, so feel free to check our Awards page from time to time to see our latest titles!

Now you’re on board, our excellent account management team will handle much of the next steps for you. But there are a few things you can do to help get the most from our partnership.

1) Stay in touch

They say relationships are two-way, and that could not be truer. We like to make sure you have lots of convenient ways to contact us and that you always receive the latest information about Intersoft Intelligent Shipper^®.

Performance and support – where can I get help?

Need a helping hand? Our friendly support team is available to resolve technical queries from 9 a.m. to 5 p.m., Monday through Friday.

You can get in touch with our support team via the following channels:

For Technical Enquiries:

• Intersoft Customer Portal, here
• Tech Support email:
• Tech Support Phone Line +44 01753 687 979

If your business needs support outside of office hours, then we offer an Extended Hours Package. For more information about this, or anything else (like adding a new carrier integration or general account queries), contact us through any of the General Enquiry methods below.

For General Enquiries:

• Customer enquiries email:
• Phone: +44 01753 689292
• Complete the Contact Form on our website

2) Let us keep you in the loop

There will also be times when we need to let you know what’s going on at Intersoft. This could be anything from new features and carrier integration promotions to market insights we may feel you’ll benefit from. Signing up to our newsletter is a great way of staying in touch with our latest developments and news.

In addition to our newsletters, you’ll also receive regular Release Notes from us via email every month, which tell you about the latest software updates, fixes and additions we’ve made to Intersoft Intelligent Shipper^®.

These will automatically be sent to you as part of our service, but you’ll need to make sure they don’t end up in your junk mail. You can do this by making sure the Intersoft email domains and are added to your Safe list;  you may need to Whitelist these too. If anyone else in your team also needs to receive these then let us know, and we’ll make sure they’re added to our distribution list.

3) Subscribe to status updates 

We pride ourselves on having an awesome team of people who are here to help you get the best from Intelligent Shipper. But we’ve also got some handy online tools that give you a quick and easy overview of how your Intersoft system is working. 

Subscribe to our incident status page and you’ll receive instant updates on service disruption, repair progress and when issues have been resolved. 

4) Find useful links on our Intersoft knowledge base library

Here, we have added all our most sought-after information and you’ll be access in-depth ‘how-to’ guides, our latest API specs and more.

• Intelligent Shipper Carrier Integrations and Features – Find the list of the carriers available via Intersoft, optional features supported by each carrier, additional field requirements, service enhancements and carrier packages types.
• Find the latest Intersoft Intelligent Shipper® API specs here.
• Release Notes – Find all our latest updates, improvements and fixes here.
• Royal Mail Service Matrix – Contains information about carrier services and service enhancements available through Intersoft. This will advise what Format/Enhancement can be added per service.
• You can always search directly for what you’re looking for from the main page.

5) Explore how we can scale with your business

We take pride in how flexible our carrier management system can be. eCommerce scaling and shipments flowing? We’ve got plenty of other tools in our kit to help you manage growing delivery demand, such as tracking, milestones, routing, returns and much more!

Here’s a top-line view of how we can help…

Save time with label API automation

Enjoying how simple it is to get your Royal Mail labels via Intersoft’s API? If you haven’t already, why not explore how we can help expand your carrier library through the same API and save yourself the development costs and the hassle of maintaining separate integrations with all your carriers? Find out how it helped Third-party integrator IRP Commerce expand its carrier options here.

Scale carrier choice

Is there anything we can do to make our experience better? Are you looking to expand into the international or UK market?

We can help! For a one off low cost set up fee and competitive transaction fees, we offer hassle-free integrations featuring no further development cost or chasing up carriers for new updates. You can always look at our carrier library to see all our latest integrations

Remember, we offer Landmark Global, Parcelforce, The Delivery Group, and Starlinks Global at no additional set-up or monthly cost!

Solve cross-border challenges with Hurricane

Our cross-border solution can help take the weight off your shoulders, enabling faster compliance and guaranteed deliveries, improving customer experience by avoiding unexpected fees, simplifying duty and tax calculations, and keeping parcels moving and customs happy.

Accessing the Intersoft and Hurricane solution can offer you multiple customs solutions all in one:

• Duty & Tax Calculation to automate the process of calculating and collecting taxes and duties on your eCommerce transactions
• HS Code Allocation so that you can say goodbye to custom delays and compliance hurdles
• Restrictions Screening to help streamline cross-border compliance with automated screening and real-time alerts for restricted items, including automated prohibited item detection and code validation feedback

Stay in the know with our tracking webhook

Webhooks are valuable tools for receiving real-time tracking updates from  Royal Mail. They allow you to automate workflows, integrate systems, and stay up to date on important events giving them the ability to monitor their parcel journey and reducing WISMO enquiries. Explore our specs here: Tracking WebHook

Reach out to us!

You can always let us know what we’re doing well and if there’s anything we can improve. Reach out to us by taking our super quick survey. We use every comment and score we receive to make our systems better for you.

If there is anything we have missed, don’t hesitate to contact us at any time. We’re always happy to answer any questions.

Not an Intersoft customer yet? Explore our features and speak to us when you’re ready to start your Intersoft journey. We’re a friendly bunch, promise!