10 September 2020

Preparing for the future unexpected


A guide for the retail sector as shoppers rapidly move online


The overnight boom in online retail brought about by the Covid-19 pandemic left many retailers struggling to keep up with demand. Our informative guide helps retailers be better prepared for the unexpected and navigate future challenges.

This useful guide supports retailers with this process and covers:

  • The importance of a frictionless checkout and delivery process
  • Automation as the key to responding to spikes in demand
  • Navigating carrier delivery disruption
  • Why delivery experience is key to repeat business
  • Convenience as a brand differentiator
  • Returns as part of the online retail experience


Whatever challenges retail may face in the months ahead, ensuring your online offering and delivery experience keep the shopper front of mind will be key to securing a competitive edge.

Download Guide