08 April 2024

4 Things for Importers to do the Moment You Onboard with Intersoft’s Intelligent Shipper®

As a new importer customer, here are four things you can do once you’re on board to help you get the most from Intelligent Shipper.

Ilona Piatek, Senior Customer Success Executive

You’ve taken the next step in growing your business and joined Intersoft for its award-winning delivery management software and approved Royal Mail solution. Congratulations and welcome on board! We’re sure you won’t regret it. Our smart delivery software will help you keep one step ahead of the game, as we’re constantly evolving our solution to keep pace with the delivery market and your customers’ delivery demands. 

So, now you’re on board, what do you need to do next? Well, our excellent account management team will handle much of this for you, but there are a few things you can do to help get the most from our partnership. 

Below few important things to remember about:

1) Stay in touch

They say relationships are a two-way thing and it could not be truer. We like to make sure you have lots of convenient ways to contact us, and you always receive the latest information about our solution.

In addition to our newsletters, you’ll also receive regular Release Notes from us via email every month, which tells you about the latest software updates, fixes and additions we’ve made to Intersoft Intelligent Shipper®. 

These will automatically be sent to you as part of our service, but you’ll need to make sure they don’t end up in your junk mail. You can do this by making sure the Intersoft email domains   and    are added to your  Safe list; you may need to Whitelist these too. If anyone else in your team also needs to receive these then let us know, and we’ll make sure they’re added to our distribution list. 

Intersoft Help Centre Homepage

2) Subscribe to status updates and check your system performance 

3) Visit the Intersoft Knowledge Base Library

You may have used Intersoft’s knowledge base before, but we have spruced things up a little. In here you’ll access in-depth ‘how-to’ guides, our latest API specs and more. 

  • Find the latest Intersoft Intelligent Shipper® API specs here
  • To find the latest Intersoft Release Notes, go here
  • And for anything else, simply search for what you’re looking for here 

Intersoft Knowledge Base Homepage

4) Explore how we can scale with your business 

  • Need an extra pair of hands shipping your orders? Then our solution can integrate with multiple carriers, allowing you to partner with as many as you like. You can find a full list of those we integrate with here.