13 May 2021

What makes Intersoft’s award-winning eCommerce delivery software so successful?

Intersoft's Senior Sales & Marketing Executive, Hayley Clover, reflects on the business' award-winning year and the building blocks that drive Intersoft's success.

Hayley Clover

Staying one-step ahead of the home delivery market is the key to eCommerce success and Intersoft have been doing just that for over 28 years with our multi-carrier delivery management software. During the past 12-months we have been recognised for providing the best innovations at more than five industry-leading awards, plus four further accolades for our approach to software development and inspiring company culture.

Intersoft’s success in its field doesn’t just come from our desire to raise the bar in eCommerce home delivery. Our innovative software and services are driven by our customer-centric approach, keeping the needs of their business at the forefront of everything we do, and our commitment to retaining and nurturing our exceptionally talented team.

James Thomas accepting an award for Intersoft

Industry-leading home delivery software

Through our innovative solutions we support that vital stage in the delivery process between customer checkout and product despatch, making it more efficient and cost-effective for our retail partners and improving the online retail experience for their consumers through greater delivery choice; a must in today’s competitive home delivery market. Intersoft’s solutions automate label and customs documentation, ensuring our retailers and partners are seamlessly connected with their preferred carriers.

The Intersoft team on Zoom

Our Silent Printing and Print Harvesting tools were recognised for their benefit to retail delivery at the 2020 eCommerce Awards and were finalists for Best Innovation in eCommerce.  Remaining competitive and fresh within eCommerce is at the forefront of our roadmap plans, and we are always striving for new solutions to improve the eCommerce experience. Like with our handy PUDO (Pick Up Drop Off) app which gives shoppers the convenience to choose where they pick-up deliveries or drop-off returned goods.

“The world of ecommerce changes rapidly, so it’s vital our delivery software keeps pace with the sector. Our innovative software ensures our customers remain competitive and can meet shoppers’ growing expectations of the home delivery market.”  

James Thomas, Managing Director

James Thomas Quote

A customer-centric approach 

Each tool and solution we develop aims to keep our eCommerce customers and partners one step ahead of the market, by enabling efficient, cost-effective and successful last mile delivery.

At the 2020 Digital City Awards, Intersoft was a finalist twice in the Best Innovation category. Firstly, for our teams’ agile approach to migrating Harrod’s legacy VFP technology over to the latest Intersoft Intelligent Shipper® software, and secondly for the innovative Ship from Store solution implemented for Waterstones during the Covid-19 pandemic.

Intersoft accepting an award

And Intersoft’s solutions don’t stop once the goods have arrived at the shopper’s door. We can also complete the online retail experience for our customers with a fully branded Returns Portal solution which allows the shopper to arrange a return online, complete with printable returns label. Our Returns Portal was a finalist at last year’s Digital City Award, receiving a nomination for Best Cloud Innovation.

“Having a good customer relationship has proven vital throughout my 15 years at Intersoft. It has allowed me to build lifetime connections and a mutual understanding of customers’ needs, putting them into practice and helping them achieve their overall business goals.”

Beata Brewer, Customer Experience Manager

Beata Brewer Quote

Success driven by people

The success of our award-winning delivery software is all thanks to our passionate team. From developers to project managers, each is an expert in their field and drives the success of our solutions and customer partnerships.  As an organisation we strive to nurture and retain top talent, providing clear development opportunities and aligning rewards and recognition with business strategy. We nurture a culture of growth and innovation from the top down and this shines through in the tools we develop.

“The key to Intersoft’s success is the team we have behind the software. The biggest and best asset we have is our people, and at Intersoft we understand that success looks different to each of our employees. Whether it’s following one of our tailored development plans to become a leader or manager or perfecting your work-life balance through our wellbeing initiatives and flexible working policies, we operate a culture of care and collaboration and are continuously striving to be better.” 

Eleanor Chapman, Head of HR

Eleanor Chapman Quote

It’s because of this, our people are also award winning. Earlier this year, Intersoft was named Best Company to Work for at the Company Culture Awards 2021 whilst our Chief Operating Officer, Aron Silan, was nominated a finalist for Business Culture Ambassador at the same awards. Alongside this, his development team were runners up at the European Software Testing Awards in the Innovation of the Year category for our Harrods Migration project. Two of our team members were also recognised as the brightest young talent in the logistics and supply chain industry with our Head of HR, Ellie Chapman, picking up the winning spot and George Ralph our Head of IT as a runner up.

A collection of Intersoft awards

“Intersoft has a very sociable culture, and the people are large part of what makes this – everyone is friendly, helpful and supportive and we have lots of laughs as well as working hard. We have regular social events, such as after-work socials and monthly company lunches (pre-covid). Overall, Intersoft is a fast-paced environment and a growing company – in the three years I’ve been here the team I manage has tripled in size! This gives good opportunities for career progression and makes Intersoft a very exciting company to be a part of.”

Laura Price, Head of Business Analysis, Intersoft

Laura Price Quote

Find out how our award-winning Intelligent Shipper home delivery software could benefit your eCommerce business and the solutions we offer here.